Front of House Staff

VISION & VALUES:

• INSPIRE - We inspire positive change through awe and amazement.
• DISRUPT - We disrupt by taking risks and challenging convention.
• BELIEVE - We believe action today can change the world tomorrow.

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WHO WE ARE

Wake The Tiger is a radical creative company born in the South West and the visionary force behind the world’s first Amazement Park®. We fuse immersive art, storytelling, and purpose to create unforgettable experiences that disrupt the norm and ignite transformation.

Our worlds are built to challenge perception, awaken collective imagination, and provoke real change - socially, environmentally, and culturally. We believe wonder is a catalyst, and amazement a tool - not just for escape, but for building a more connected, conscious, and courageous future.

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THE ROLE

We are looking for an enthusiastic Front of House team member to join Wake The Tiger, supporting the day-to-day operation of our Amazement Park and providing exceptional customer service to all visitors.

This role involves a mix of guest engagement, operational support, and covering Box Office and Gift Shop breaks, ensuring visitors have a seamless and magical experience from entry to exit.

December: Shifts will be discussed during the interview process.

From January onwards: Set working days are Wednesday to Saturday

• Wed–Fri: 11:00–15:00
  
• Sat: 09:45–18:00
  

During school holidays: Wednesday-Saturday, 09:45-18:00.

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KEY RESPONSIBILITIES

• Provide excellent customer service to all visitors throughout their journey.
• Support Box Office and Gift Shop teams during break cover periods.
• Deliver warm, friendly, and informed visitor interactions in line with Wake The Tiger’s values and tone.
• Uphold health and safety standards across the venue.
• Monitor visitor flow and ensure all guests enjoy a positive and safe experience.
• Report any maintenance, safety, or customer issues promptly to the Duty Manager.
• Support the team in maintaining a clean, welcoming environment throughout the attraction.
• Contribute to the daily opening and closing procedures of the venue.

This list is not exhaustive and you may be required to complete other reasonable tasks as part of your role.

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SKILLS & ATTRIBUTES

Essential

• Energy, enthusiasm, and a positive attitude
• Excellent communication and customer service skills
• Ability to multitask and remain calm under pressure
• Experience in a fast-paced front-of-house or customer-facing role
• Reliable and punctual with good time management
• Availability to work the required fixed days and hours
  

Desirable

• Till operation or cash-handling experience
• Previous experience in retail, tourism, visitor attractions, or hospitality
• A genuine passion for creativity, storytelling, and immersive experiences

DIVERSITY & INCLUSION

At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process.

Apply

Suitable candidates with equivalent qualifications/skills and more or less experience may apply.

You can send your CV and covering letter, detailing specifically why you have the experience and passion to be our newest member of the Wake The Tiger team, to jobs@wakethetiger.com

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