Accessibility

Guide

We have created an Accessibility Guide, including a visual and written journey to maximise your experience, which you can download below. We have also created an accessibility map for each level of the experience which you can view here.

Whilst most routes around the experience are well designed for accessibility, there are a few small areas which may not be suitable. Please note this is one reason we can’t allow pushchairs in the experience, but they can be safely stored on arrival.

Additionally you can always contact us to discuss your requirements.

Accessibility Guide

Visual Journey

Written Journey

Young boy smiling while reading a large illustrated book in a dimly lit room with bookshelves in the background.

Calm sessions

Calm Sessions are for anyone who could find a visitor attraction overwhelming when open to the general public, particularly SEND and neurodivergent people of all ages.

So if you perhaps prefer less people and where sensory-stimulation is managed, including the lights and sounds, then a Calm Session could be perfect for you and your party.

These sessions are also open to family members, friends and carers.

Get tickets

More info

Glowing jellyfish-shaped pendant lights hanging from a dark ceiling with twinkling star-like lights and tree trunks.

Community ticket

Inclusion is really important to us and our hope is we can make the experience accessible to as many people as possible, particularly reducing any financial barriers to entry.

With this in mind we have created a community ticket allocation, offering a maximum of 4 tickets per request, specifically for individuals and families who are unemployed, on low income or for anyone that accessing our experience is not possible due to financial means.

Please complete the below form and those successful will be contacted at the beginning of the next month. If successful, you will need to have booked by the month the code is issued in. If you do not hear back then on this occasion you have been unsuccessful, but you are welcome to apply again in the future, as long as you have not been gifted tickets via this process within the same calendar year.

You can also request up to 2 tickets as a raffle prize. If applying for tickets for a raffle, please only apply if your raffle is in the next month.

Make a request

Whimsical library room with scattered books, a vintage desk, and colorful lighting, featuring pages hanging from the ceiling.

Accessibility faqs

Can mobility scooters enter the experience?

For health and safety reasons we cannot allow powered mobility scooters to enter the attraction. There is level access for powered chairs throughout the attraction, however there are some narrow areas and turning circles, so we ask that anyone with a powered chair visiting us brings with them a person to assist with navigation in the experience.We have a manual wheelchair available to borrow for those who need to arrive using a large mobility vehicle or electric scooter but are able to transfer to a manual wheelchair. Please contact us prior to booking your tickets to ensure this is available for you. Please also note our staff are unable to assist in transferring anyone into the manual wheelchair.

Read the full Accessibility Guide here.

Is Wake The Tiger wheelchair accessible?

We have designed the park with accessibility in mind. There are some areas that have tighter spaces which may be harder to navigate around, however most areas have alternative routes for manual wheelchair use. Due to the tighter spaces we do not allow mobility scooters and pushchairs round the experience.We do have a manual wheelchair available to be pre-booked if you require it. Please note our staff are unable to assist in transferring anyone into the manual wheelchair.We have created some documents to help you understand a bit more before arrival. You can take a visual journey through the experience by clicking here, or perhaps you're prefer our written guidance here.Alternatively you can read our full accessibility guide.

Read the full Accessibility Guide here.

Is the experience safe for those with epilepsy?

A room called Dazzle in the OUTERverse contains high contrast moving geometric patterns and will not be suitable for those who have photo-sensitivity or epilepsy so the bypass route should be used. Dazzle may also cause motion sickness or feelings of disorientation.The remainder of the experience (before and after the Dazzle room) incorporates low level, flashing and various moving lighting effects which some visitors may find triggering.If you are still unsure or have queries, please contact us before you purchase tickets and we will try to answer any specific questions you have.

Still have questions?

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