Front Of House Team Members

VISION & VALUES:

• INSPIRE - We inspire positive change through awe and amazement.
• DISRUPT - We disrupt by taking risks and challenging convention.
• BELIEVE - We believe action today can change the world tomorrow.

WHO WE ARE

We are a company with our roots in the South West who create immersive experiences for everyone, where art, storytelling, and purpose collide. We do this whilst balancing environmental and societal impact alongside profit to ensure we are part of a sustainable future.

THE ROLE

We are recruiting Front of House staff to join a fantastic team in an immersive work environment. The team are critical to ensure the accessibility of the experience is perfect for everyone; they are there to assist and provide a high level of customer service that's expected throughout the experience.

This role is as much about keeping things running smoothly in the background, as much as it is about helping visitors have an enjoyable experience. The role entails a mix of great customer service, stewarding, crowd management and general front of house assistance, so a willingness to get involved is key to succeed. Training will be provided to ensure all staff have the information they need to give every visitor the perfect experience.

KEY RESPONSIBILITIES

• Answering all questions from the public in an informed and professional manner
• Engaging with visitors to allow further exploration of the installations
• A basic understanding of the narrative of Wake The Tiger and what we’re about
• Ensuring Health & Safety is upheld in the Amazement Park and assisting the Duty Manager in managing emergency evacuations (training will be provided)
• Vigilance against intentional damage or theft to any part of the attraction
• Reporting to the Duty Manager on shift, working through any issues that may arise, with a clear handover at end of shift
• Stewarding, light cleaning, litter picking, setting up spaces and resetting as required, directed by the Duty Managers

This list is not exhaustive and you will be required to complete other responsibilities we deem necessary and appropriate as part of the role

SKILLS & ATTRIBUTES

Essential

• Energy, enthusiasm, and great customer service
• Excellent time management skills
• Ability to multitask and remain calm under pressure
• Great interpersonal and communication skills
• Experience working in a fast-paced hospitality environment as front of house
• Ability to work evenings, weekends and public holidays

Desirable

• First aid trained
• Experience using till systems
• Experience of working as a Front of House/Stewarding team member in a fast-paced visitor attraction, hospitality or tourism & leisure environment

DIVERSITY & INCLUSION

At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process.

Apply

Suitable candidates with equivalent qualifications/skills and more or less experience may apply.

You can send your CV and covering letter, detailing specifically why you have the experience and passion to be our newest member of the Wake The Tiger team, to jobs@wakethetiger.com

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