Front Of House Team Members

The Role

We are recruiting Front of House staff to join a fantastic team in an immersive work environment. The team are critical to ensure the tone and accessibility of the experience is perfect for everyone; they are there to assist and provide a high level of customer service that's expected throughout the experience. Knowledge of the narrative and art is an important aspect of the job as well as understanding safety procedures. Confidence in public speaking and willingness to get involved is key to succeed in this role as you will be actively guiding visitors through the journey of Wake The Tiger. Training will be provided to ensure all staff have the information they need to give every visitor the perfect experience. Positions available within the Front of House job role are:

• Box Office - offering a warm and helpful welcome to visitors coming through our doors, upselling memberships and answering general enquiries via email and in person.
• Animator Front of House - our costumed staff positioned within the Amazement Park are here to enhance the visitor experience and highlight various aspects of the space they work in. They are also integral as the first point of contact for any Health & Safety concerns such as lost children.

Please outline which position you are interested in, within your application.

Responsibilities

• Answering all questions from the public in an informed and professional manner
• Engaging with visitors to allow further exploration of the installations]
• Ensuring Health & Safety is upheld in the Amazement Park and assisting the Duty Manager in managing emergency evacuations
• Vigilance against intentional damage or theft to any part of the attraction
• Reporting to the Duty Manager on shift, working through any issues that may arise, with a clear handover at end of shift

Skills

Essential

• Energy and enthusiasm
• Passion for delivering great customer service
• Ability to multitask and remain calm under pressure
• Great interpersonal and communication skills
• Willingness to work on weekends and evenings

Desirable

• Experience in retail, tourism or leisure, entertainment or visitor attractions
• Front Of House staff experience
• Performance/acting skills
• Experience in public-facing roles

How to apply

Please email your interest with a cover letter, specifying which role you are going for (Box Office or Meridian/OUTERverse Front of House), and CV to jobs@wakethetiger.com. Please note that due to the volume of applications we receive we may not be able to get back to each individual who applies.

Further details

Suitable candidates with equivalent qualifications and more or less experience can apply. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data (https://www.wakethetiger.com/privacy-policy/).

Diversity & Inclusion

At Wake The Tiger we prioritise inclusive and fair recruitment practices with equality and diversity issues integral to all applications considered. We actively encourage the recruitment of a diverse workforce and will ensure any accessibility needs are facilitated. Inclusion is at the core of our values and philosophy both with our staff recruitment, public comms and throughout the visitor experience.