FAQs

A transformative and empowering space that uses art as an invitation to connect and inspire positive change.

Once you’re through the portal, we don’t offer navigation as we encourage exploration and self-discovery. The experience is non-linear and entirely self-led, so you can spend anywhere from 40 minutes to 4 hours in the park—it’s entirely up to you.

At any point in your journey, you can take a break in the Guildhall Cafe Bar for some well-earned rest and delicious, fresh food and drink.

The experience is self-led to encourage visitors to explore wherever they want at a relaxed pace. We have roaming animators who serve as in-world guides to help you get the most out of your visit. They are available to offer assistance, share their knowledge about the story and art, and enjoy chatting with all our visitors.

We have a small car park on site, including limited blue badge spaces, available on a first come first serve basis.

Wake The Tiger is a pay on exit car park with a payment machine situated inside our box office. Please note this is card only/contactless. Alternatively, you also have the option to use the ECPparkbuddy app to validate your parking. Up to 3 hours is £3.00. Each additional hour is £1.00.

When our car park becomes full there is alternative parking at Bristol Fruit Market. This is at the top of Albert Road, charged at £5 for the day, and less than a 5 minute walk from us.

Please note, the car park is only accessible during opening hours. Charges apply for release of your vehicle (or other mode of transport) outside of these hours.

We want to encourage the use of green transport where possible. You can plan your visit here.

Yes. The Guildhall Café Bar offers a wonderful range of fresh, homemade & seasonal food available every day. Paninis, soups, cakes and sandwiches are available all day, whilst hot food from the lunch and dinner menus are available 11:00-18:00 daily.

We also have a fully-stocked bar serving hot, cold & alcoholic beverages, plus some mouth-watering sweet and savoury treats. Items are subject to change as we source locally wherever possible.

Please note The Guildhall is available for visitors of Wake The Tiger only.

Only food and drink purchased in The Guildhall Café Bar may be consumed on-site, other than baby food or for medical reasons, and no food or drink is allowed in the experience itself.

We do not have a cloakroom or lockers at this time, and visitors must keep their belongings with them at all times.

Unfortunately we don’t allow pushchairs into the experience due to some spaces being too small for them, however there is pushchair parking on entering so you can safely leave it until you’ve finished the experience.

Yes. We have designed the park with accessibility in mind. There are some areas that have tighter spaces which may be harder to navigate around, however most areas have alternative routes for manual wheelchair use. Due to the tighter spaces we do not allow mobility scooters and pushchairs round the experience.

We do have a manual wheelchair available to be pre-booked if you require it. Please note our staff are unable to assist in transferring anyone into the manual wheelchair.

We have created some documents to help you understand a bit more before arrival. You can take a visual journey through the experience by clicking here, or perhaps you’re prefer our written guidance here.

Alternatively you can read our full accessibility guide.

A room called Dazzle in the OUTERverse contains high contrast moving geometric patterns and will not be suitable for those who have photo-sensitivity or epilepsy so the bypass route should be used. Dazzle may also cause motion sickness or feelings of disorientation.

The remainder of the experience (before and after the Dazzle room) incorporates low level, flashing and various moving lighting effects which some visitors may find triggering.

If you are still unsure or have queries, please contact us before you purchase tickets and we will try to answer any specific questions you have.

For health and safety reasons we cannot allow powered mobility scooters to enter the attraction. There is level access for powered chairs throughout the attraction, however there are some narrow areas and turning circles, so we ask that anyone with a powered chair visiting us brings with them a person to assist with navigation in the experience.

We have a manual wheelchair available to borrow for those who need to arrive using a large mobility vehicle or electric scooter but are able to transfer to a manual wheelchair. Please contact us prior to booking your tickets to ensure this is available for you. Please also note our staff are unable to assist in transferring anyone into the manual wheelchair.

Yes, carers come for free when supporting someone who requires assistance round the experience. When you buy tickets just select a carer ticket. We ask you to please bring one of the following with you:

• Letter/notice of entitlement for Disability Living Allowance
• Letter from your doctor
• Blue parking badge or Freedom Pass
• DID or Access card
• Rainbow Resource card
• Pink card
• PIP

For more on accessibility, see our guide below.

We do offer £10 tickets for Students and Blue Light card holders in off-peak times only, and must be purchased online via General Admission here. We also allow Carers in for free when supporting someone who requires assistance round the experience.

Please note, Student tickets are only valid for those in higher education (college or above) who hold a valid Student ID card. This cannot be used in conjunction with any other offers, discounts or promotions.

Yes, children of all ages are welcome. The experience does include some dark spaces, lighting effects and soundscapes which could be scary for some more sensitive and very young viewers. That said we have had a number of adventurous young children who love their experience with us.

Please note pushchairs must be left at the reception desk and we ask that babies be placed in carriers.

Only those aged 16+ can enter Wake The Tiger. Children younger than 16 must be accompanied by an adult at all times.

Please note, only ticketholders can enter Wake The Tiger, including The Guildhall Café Bar.

Wake The Tiger does not complete Health & Safety forms or risk assessments for other businesses, schools or groups. However we do recognise that some establishments require risk assessments to be carried out prior to any visit or trip.

We have created a risk assessment of Wake The Tiger which you can access by clicking the below button. Additionally we welcome one person free of charge to visit ahead of the group booking if they need to complete their own risk assessment. Please contact us if you would like to arrange this.

The OUTERverse includes one slide in the room called Aetheria, which has been designed and extensively tested & checked by experts.

We have created rules to ensure everyone has a safe and enjoyable experience. Please take a moment to review our Slide Safety Rules below:

• No riders under 5 years of age
• Riders must remove their shoes before going down the slide
• For hygiene reasons, no bare feet on the slide
• One rider at a time
• Do not attempt to stop on the slide
• Do not slide down head first
• Do not use if you have a history of neck or back problems or are suspected to be pregnant
• Exit immediately at the bottom of the slide
• No climbing the slide
• Wake The Tiger has no liability for any loss or damage arising on the premises
• If the slide is a little too daunting, don’t worry, there are stairs to the ground level.

Your safety is our top priority at all times and there will be staff throughout the experience to help you. If you have any queries please do speak to them.

The experience has ventilation and heating, and there is air-conditioning in The Guildhall Café Bar.

We welcome assistance dogs and can provide bowls for them. These are provided at the Main Entrance. The nearest toilet area for assistance dogs is located in the park across the road from the attraction. Due to the nature of the venue, we are unable to permit entry to assistance dogs in training. Please note there are loud noises, mist effects and smells (nothing nasty!) that may be confusing for assistance animals. Assistance dogs must be kept on a lead at all times.

You are more than welcome to take photos and videos as long as it is not for commercial gain. If it is, please contact [email protected] with more details. When filming or taking photos, please be respectful of others around you.

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