FAQs

A transformative and empowering space that uses art as an invitation to connect and inspire positive change.

The experience is self-guided so it really depends on each individual, however as a guide people have taken anywhere from 40 minutes to well over 2 hours.

We have a small car park on site, including limited blue badge spaces. The first 3 hours is free (where no RingGo session is required). Up to 6 hours is £5.00, up to 12 hours is £10.00 and up to 24 hours is £15.00. Wake The Tiger is a pay by mobile car park and you can use the RingGo app on arrival.

Please note the car park is only accessible during opening hours. Charges apply for release of your vehicle (or other mode of transport) outside of these hours.

We want to encourage the use of green transport where possible. You can plan your visit here.

Yes. The Guildhall Café Bar offers a wonderful range of fresh, homemade & seasonal vegetarian and vegan food, plus we have a daily specials board too!  Check out our menu here. We also have a fully-stocked bar serving hot, cold & alcoholic beverages, plus some mouth-watering sweet and savoury treats. Items are subject to change as we source locally wherever possible.

We serve hot food during opening hours (last orders 1 hour before closing)*. Crisps, nibbles and cakes are available at all times.

Only food and drink purchased in The Guildhall Café Bar may be consumed on-site, other than baby food or for medical reasons, and no food or drink is allowed in the experience itself.

You finish the experience by entering The Guildhall Café Bar, offering a wonderful range of fresh, homemade & seasonal vegetarian and vegan food, plus we have a daily specials board too!  Check out our menu here. We also have a fully-stocked bar serving hot, cold & alcoholic beverages, plus some mouth-watering sweet and savoury treats. Items are subject to change as we source locally wherever possible.

We serve hot food during opening hours (last orders 1 hour before closing)*. Crisps, nibbles and cakes are available at all times.

Unfortunately we don’t allow pushchairs into the experience due to some spaces being too small for them, however there is pushchair parking on entering so you can safely leave it until you’ve finished the experience.

Yes. We have designed the park with accessibility in mind. There are some areas that have tighter spaces which may be harder to navigate around, however most areas have alternative routes for manual wheelchair use. Due to the tighter spaces we do not allow mobility scooters and pushchairs round the experience.

We do have a manual wheelchair available to be pre-booked if you require it. Please note our staff are unable to assist in transferring anyone into the manual wheelchair.

We have created some documents to help you understand a bit more before arrival. You can take a visual journey through the experience by clicking here, or perhaps you’re prefer our written guidance here.

Alternatively you can read our full accessibility guide.

The Amazement Park® is very dark in some areas, with strange noises and sound effects. There are lots of lighting effects, flashing lights, primarily in the Interdimensional Galaxy area, and optical illusions on the walls of the Healing Tunnel which are highly contrasted.

For visitors with photosensitive epilepsy we recommend speaking to a team member before you enter The Amazement Park® to discuss your photosensitive epilepsy. Please be advised that the experience incorporates low level, flashing and various moving lighting effects which some visitors may find triggering.

If you cannot be subjected to strobe lighting, we would recommend you speak to a team member with regards to this. Please be advised other areas in the venue could potentially include flashing lights during special events or seasonal activity, please enquire further with a member of our team.

If you are still unsure, please contact us before you purchase tickets and we will try to answer any specific questions you have.

For health and safety reasons we cannot allow powered mobility scooters to enter the attraction. There is level access for powered chairs throughout the attraction, however there are some narrow areas and turning circles, so we ask that anyone with a powered chair visiting us brings with them a person to assist with navigation in the experience.

We have a manual wheelchair available to borrow for those who need to arrive using a large mobility vehicle or electric scooter but are able to transfer to a manual wheelchair. Please contact us prior to booking your tickets to ensure this is available for you. Please also note our staff are unable to assist in transferring anyone into the manual wheelchair.

Yes, carers come for free when supporting someone who requires assistance round the experience. When you buy tickets just select a carer ticket. We ask you to please bring one of the following with you:

• Letter/notice of entitlement for Disability Living Allowance
• Letter from your doctor
• Blue parking badge or Freedom Pass
• DID or Access card
• Rainbow Resource card
• Pink card
• PIP

For more on accessibility, see our guide below.

Yes, children of all ages are welcome. The experience does include some dark spaces, lighting effects and soundscapes which could be scary for some more sensitive and very young viewers. That said we have had a number of adventurous young children who love their experience with us.

Please note pushchairs must be left at the reception desk and we ask that babies be placed in carriers.

We do allow children aged 13+ in without being accompanied by an adult, as long as they have permission from their parent/guardian. Children younger than 13 must be accompanied by an adult at all times.

Wake The Tiger does not complete Health & Safety forms or risk assessments for other businesses, schools or groups. However we do recognise that some establishments require risk assessments to be carried out prior to any visit or trip.

We have created a risk assessment of Wake The Tiger which you can access by clicking the below button. Additionally we welcome one person free of charge to visit ahead of the group booking if they need to complete their own risk assessment. Please contact us if you would like to arrange this.

The experience has ventilation and heating, and there is air-conditioning in The Guildhall Café Bar.

We welcome assistance dogs and can provide bowls for them. These are provided at the Main Entrance. The nearest toilet area for assistance dogs is located in the park across the road from the attraction. Due to the nature of the venue, we are unable to permit entry to assistance dogs in training. Please note there are loud noises, mist effects and smells (nothing nasty!) that may be confusing for assistance animals. Assistance dogs must be kept on a lead at all times.

You are more than welcome to take photos and videos as long as it is not for commercial gain. If it is, please contact [email protected] with more details. When filming or taking photos, please be respectful of others around you.

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