Accessibility

We created an experience to be enjoyed by everyone, reducing as many barriers as possible. Check out some of these initiatives below. We are also keen to receive feedback and ideas so we continually grow with you.

We have created an Accessibility Guide, including a visual and written journey to maximise your experience, which you can download below. Whilst most routes around the experience are well designed for accessibility, there are a few small areas which may not be suitable. Please note this is one reason we can’t allow pushchairs in the experience, but they can be safely stored on arrival.

Additionally you can always contact us to discuss your requirements.

  • Baby changing facilities
  • Blue Badge/accessible parking bays
  • Seat(s) available
  • Step-free standard toilet
  • Step-free standard toilet with grab rails
  • Manual wheelchair for hire (must be pre-booked)

Our sensory sensitive sessions are for people who could potentially find a visitor attraction overwhelming when open to the general public. They may prefer less people and where any sensory-stimulation is managed, including the lights and sounds. These sessions would also be for the families, siblings, friends & carers of those who would prefer a Sensory Sensitive Session.

Inclusion is really important to us and our hope is we can make the experience accessible to as many people as possible, particularly reducing any financial barriers to entry.

With this in mind we have created a community ticket allocation, offering a maximum of 4 tickets per request, specifically for individuals and families who are unemployed, on low income or for anyone that accessing our experience is not possible due to financial means.

Accessibility FAQs

Yes. We have designed the park with accessibility in mind. There are some areas that have tighter spaces which may be harder to navigate around, however most areas have alternative routes for manual wheelchair use.

Yes. We have one manual wheelchair available to be pre-booked. It is first-come first-serve, so we advise contacting us as early as possible.

A room called Dazzle in the OUTERverse contains high contrast moving geometric patterns and will not be suitable for those who have photo-sensitivity or epilepsy so the bypass route should be used. Dazzle may also cause motion sickness or feelings of disorientation.

The remainder of the experience (before and after the Dazzle room) incorporates low level, flashing and various moving lighting effects which some visitors may find triggering. For visitors with photo-sensitivity or epilepsy or those who cannot be subjected to strobe lighting, we recommend you contact us to discuss your specific needs before booking.

For health and safety reasons we cannot allow powered mobility scooters to enter the attraction. There is level access for powered chairs throughout the attraction, however there are some narrow areas and turning circles, so we ask that anyone with a powered chair visiting us brings with them a person to assist with navigation in the experience.

Yes, carers come for free when supporting someone who requires assistance round the experience. When you buy tickets just select a carer ticket. We ask you to please bring one of the following with you:

  • Letter/notice of entitlement for Disability Living Allowance
  • Letter from your doctor
  • Blue parking badge or Freedom Pass
  • DID or Access card
  • Rainbow Resource card
  • Pink card
  • PIP

Your safety is our top priority at all times and there will be staff throughout the experience to help you. If you have any queries please do speak to them.

The OUTERverse includes two slides; a small one in the room called Aetheria, and a large spiral slide towards the end of the experience. The large spiral slide has a staff member at the top and bottom of the main slide at all times. Both slides have been designed and checked by experts so it is safe. We have created rules to ensure everyone has a safe and enjoyable experience. Please take a moment to review our Slide Safety Rules below:

  • No riders under 5 years of age
  • One rider at a time
  • Do not attempt to stop on the slide
  • Do not slide head first down
  • Do not use if you have a history of neck or back problems or are suspected to be pregnant
  • Exit immediately at the bottom of the slide

If either slide is a little too daunting, don’t worry, there are stairs or an elevator to take you down to the ground level.

We have a small car park on site, including limited blue badge spaces, available on a first come first serve basis. Wake The Tiger is a pay by mobile car park and you can use the RingGo app on arrival. Up to 3 hours is £3.00. Each additional hour is £1.00.

When our car park becomes full there is alternative parking at Bristol Fruit Market. This is at the top of Albert Road, charged at £5 for the day, and less than a 5 minute walk from us.

Please note, the car park is only accessible during opening hours. Charges apply for release of your vehicle (or other mode of transport) outside of these hours.