All visitors to Wake The Tiger are subject to the following Terms and Conditions and by acquiring one or more tickets to this experience you confirm to the promoters that you accept these terms and conditions of use.

When using the term “The Experience” this refers to Wake The Tiger Ltd, 127 Albert Road, Bristol, BS2 0YA.

Tickets

One purchased ticket entitles one person to enter The Experience on one single occasion. The ticket includes VAT and is valid for one admission and once scanned by a crew member it will become invalid for re-admission. Once a visitor has left The Experience, he/she/they will need to buy an additional ticket to re-enter.

Tickets are valid only for the date and time stated. Please check your tickets upon receipt, as mistakes cannot always be rectified.

Amends to your booking can only be made up to 48 hours before arrival and is subject to availability. If you are at all unsure about the date and time you are booking, then at the point of purchase you have the option to choose refund protection through Ticketplan.

The Experience reserves the right to refuse admission and may on occasion conduct security searches to ensure the safety of the visitors.

Wake The Tiger reserves the right to amend or make alterations to the published details of The Experience as shall become necessary.

Admission is at the ticket holder’s own risk.

Where ticket prices vary according to age, the following applies:

• An adult is anyone 16 years or older
• A person aged 5-15 is considered a ‘child’
• Any child under the age of 5 can attend free of charge

Child tickets cannot be purchased without an adult ticket. No persons under the age of 16 will be admitted to The Experience unless they are accompanied by someone aged 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times.

The price of the tickets may vary upon occasion and the prices advertised are not guaranteed.

Once acquired, either by purchase or on a complimentary basis, tickets are non-refundable, non-transferable and void if altered. If the ticket is re-sold or transferred for profit or commercial gain by anyone other than Wake The Tiger or one of its authorised agents, it will become voidable and the holder may be refused entry or ejected from The Experience. Lost tickets will not be replaced.

Tickets will include entry to all areas of The Experience.

From time to time tickets may be issued under special promotions either direct or via the promoter’s media and/or agency partners. These tickets will be subject to availability as well as to any terms and conditions which pertain to this relevant promotion.

Pre-Booked Tickets

Latecomers may not be admitted and may have to wait for a suitable time slot to open up. If no suitable time slot is available, latecomers may be refused entry.

If you cannot make your booked time and date slot, please email [email protected] to request a change. This request must be sent in writing at least 48 hours in advance of the original booked visit. The original booking can only be swapped for times and dates on the booking system that are available, and may incur additional charges depending on peak and off peak times and where price increases have been applied. One amend request will be completed free of charge. After this, an amend fee of £5.00 will be incurred every time an amend is requested and carried out. This must be paid before the amend is confirmed otherwise your amend will not be completed.

If you require to change the name of the lead booker on the ticket/s, you must email [email protected] from the email address used for the booking at least 24 hours before your visit and include the new name and email address of the new lead booker. All ticket/s booked with the original lead booker will transfer to the new lead booker.

Tickets purchased via the Wake The Tiger website will be emailed. Tickets can be kept on mobile phones for scanning or offered a ‘print at home’ facility. It is recommended the visitor arrives at least 15 minutes before their purchased time-slot.

Tickets purchased via any one of the authorised selling agents will be subject to those agents’ own terms and conditions, including the delivery of the ticket.

Wake The Tiger is promoting a planet-friendly, paperless approach. Therefore, we will not be printing tickets either for pre-sale or on site. All tickets and receipts will be delivered via e-mail for the visitor to keep electronically. Please check your booking confirmation email carefully as soon as you receive it. Contact us immediately if any information on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.

Upon arrival at The Experience, visitors will need to show their booking/barcode to the crew on the door to be scanned. If a visitor has lost this information, the crew can search for their booking by name.

The person placing the ticket order must be authorised to make the booking on the basis of these terms and conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.

Tickets purchased online or in advance cannot be used in conjunction with any other offer promotion or voucher.

MONETARY GIFT VOUCHERS*

• Once your order is complete, payment will be taken, and at that point the Contract between us will be formed.
• Vouchers are valid for 12 months from purchase (must have booked and visited by this date). Any monetary gift vouchers purchased on or before 1st February 2024 have an expiry date of 1st February 2025.
• Expired vouchers cannot be refunded or redeemed.
• Vouchers cannot be refunded or exchanged for cash and are not for resale.
• Replacements or refunds will not be offered for lost, destroyed or stolen vouchers.
• The value of an voucher cannot be split across multiple visits to the experience.
• Under exceptional circumstances where refunds are authorised, refunds will be made to the person who purchased the voucher using the same means of payment used for the initial purchase.
• Once an experience has been booked using the voucher the right to cancel the voucher will be lost.
• Vouchers cannot be transferred between product/service types, they are valid for the product/service displayed on the email only.
• Vouchers cannot be used in conjunction with any special events, promotions, or discounts.
• Incomplete or amended vouchers are invalid and cannot be redeemed.
• Our vouchers are not covered by the Financial Services Compensation Scheme. In the unlikely event of Wake The Tiger becoming insolvent, some or all of the credit on the vouchers may not be available to spend. However, if you made your purchase using a Visa Credit or Debit card or a MasterCard Credit card, you may be able to make a claim under the protection offered by Visa or MasterCard; please read the terms and conditions of your card provider.

*Excludes Membership vouchers.

MEMBERSHIPS

• Once your order is complete, payment will be taken, and at that point the Contract between us will be formed.
• Memberships are valid for 12 months from purchase (must have booked and visited by this date). Any membership vouchers purchased on or before 31st December 2023 have an expiry date of 31st December 2024.
• Expired membership vouchers cannot be refunded or redeemed.
• Membership vouchers cannot be refunded or exchanged for cash and are not for resale.
• Replacements or refunds will not be offered for lost, destroyed or stolen membership vouchers.
• Under exceptional circumstances where refunds are authorised, refunds will be made to the person who purchased the membership voucher using the same means of payment used for the initial purchase.
• Once an experience has been booked using the membership voucher the right to cancel the membership voucher will be lost.
• Membership vouchers cannot be transferred between product/service types, they are valid for the product/service displayed on the email only.
• Vouchers cannot be used in conjunction with any special events, promotions, or discounts.
• Incomplete or amended membership vouchers are invalid and cannot be redeemed.
• Membership benefits are subject to change and at the discretion of the General Manager.
• Our membership vouchers are not covered by the Financial Services Compensation Scheme. In the unlikely event of Wake The Tiger becoming insolvent, some or all of the credit on the vouchers may not be available to spend. However, if you made your purchase using a Visa Credit or Debit card or a MasterCard Credit card, you may be able to make a claim under the protection offered by Visa or MasterCard; please read the terms and conditions of your card provider.

Refunds

Tickets you purchase are for the visitor and the visitor party’s personal use only. You and your party must not resell or transfer (or seek to resell or transfer) a ticket.

Prior to purchase you will be offered refund protection. We strongly recommend that you include this option. Your booking is non-refundable and this will protect you against cancellation resulting from accidents and illnesses. Full details are included in the TicketPlan terms and conditions, which we advise you read and retain. These can be seen here: Terms & Conditions. You will also have the option to not protect your booking however you understand that no refund will be available if you are unable to attend The Experience.

Health & Safety

Wake The Tiger crew may need to draw visitors’ attention to certain health and safety procedures to which all visitors must adhere.

Wake The Tiger will endeavour to be open and operational during published hours, but reserves the right to close The Experience on any given day, whether for security or any other reason, without notice. In the event of such closure, any tickets issued for use only on the day of closure will be exchanged or refunded by Wake The Tiger either directly to the visitor, or via the selling agent from whom the ticket was purchased. No further compensation will be paid.

Wake The Tiger reserve the right to alter, close or remove details or exhibits without prior notice for technical, operational or other reasons and that no refunds or price reductions will be given in these circumstances.

Visitor Conduct

Within The Experience, the following prohibitions apply:

• No smoking
• No pets or animals except for assistance dogs
• No consumption of food or drink (refreshments can be purchased and consumed in the cafè bar after The Experience)
• No offensive weapons
• No access to any area of The Experience other than those designated for access by visitors
• No unnecessary noise or behaviour likely to annoy or offend other visitors
• No intimidating behaviour towards exhibition staff
• No use of illegal drugs
• No consumption of alcohol except in authorised places and in accordance with the Licensing Act 2003

The promoters reserve the right to refuse entry or to expel from The Experience any visitor who fails to observe the prohibitions as above, or who they consider likely to affect the safety and/or enjoyment of any other visitor or member of staff.

Security

In the interests of safety, visitors may be asked to submit to a search of their person or belongings and anyone refusing to submit or to be found in possession of materials believed by the promoter or the venue to be dangerous or unsuitable will be denied entry or removed from The Experience.

Visitors must keep their personal belongings with them at all times and the promoters accept no responsibility for loss, theft, or damage to any personal belongings brought into The Experience.

Wake The Tiger advises against bringing any large bags into The Experience and storage facilities or lockers are not available. Wake The Tiger shall have no liability for any loss or damage arising on the premises, and accept no liability for travel expenses or any other out of pocket expenses incurred.

Photography

From time to time Wake The Tiger, the promoters (or other authorised third parties) may carry out photography or other recording at The Experience, and any images or recordings may feature visitors. Visitors consent to the use of such images by the Promoter and/or The Experience in connection with advertising, promotions or monitoring and acknowledge that the copyright in such images rests with The Promoter and/or Wake The Tiger and/or any authorised third party.

If you do not wish to be featured in any photography or other recording please speak to a member of staff.

Complaints

In the unlikely event of experiencing any problems or needing to make a complaint this must be made in writing within 28 days of your visit along with the booking reference and full details of the complaint, and sent to:

Wake The Tiger.
127 Albert Rd,
Bristol,
BS2 0YA

Governing Law

These terms and conditions are governed by English law and the courts of England and Wales will have exclusive jurisdiction in respect of any dispute.

These conditions of sale may be changed without notice.

Please direct any queries to [email protected].