The Role
We are recruiting Front of House staff to join a fantastic team in an immersive work environment. The team are critical to ensure the tone and accessibility of the experience is perfect for everyone; they are there to assist and provide a high level of customer service that's expected throughout the experience. Knowledge of the narrative and art is an important aspect of the job as well as understanding safety procedures. Confidence in public speaking and willingness to get involved is key to succeed in this role as you will be actively guiding visitors through the journey of Wake The Tiger. Training will be provided to ensure all staff have the information they need to give every visitor the perfect experience. Positions available within the Front of House job role are:- Box Office - offering a warm and helpful welcome to visitors coming through our doors, upselling memberships and answering general enquiries via email and in person.
- Animator Front of House - our costumed staff positioned within the Amazement Park are here to enhance the visitor experience and highlight various aspects of the space they work in. They are also integral as the first point of contact for any Health & Safety concerns such as lost children.
Responsibilities
- Answering all questions from the public in an informed and professional manner
- Engaging with visitors to allow further exploration of the installations]
- Ensuring Health & Safety is upheld in the Amazement Park and assisting the Duty Manager in managing emergency evacuations
- Vigilance against intentional damage or theft to any part of the attraction
- Reporting to the Duty Manager on shift, working through any issues that may arise, with a clear handover at end of shift
Skills
Essential
- Energy and enthusiasm
- Passion for delivering great customer service
- Ability to multitask and remain calm under pressure
- Great interpersonal and communication skills
- Willingness to work on weekends and evenings
Desirable
- Experience in retail, tourism or leisure, entertainment or visitor attractions
- Front Of House staff experience
- Performance/acting skills
- Experience in public-facing roles
How to apply
Please email your interest with a cover letter, specifying which role you are going for (Box Office or Meridian/OUTERverse Front of House), and CV to [email protected]. Please note that due to the volume of applications we receive we may not be able to get back to each individual who applies.
FURTHER DETAILS
Suitable candidates with equivalent qualifications and more or less experience can apply. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data (https://www.wakethetiger.com/privacy-policy/).
DIVERSITY & INCLUSION
At Wake the Tiger we prioritise inclusive and fair recruitment practices with equality and diversity issues integral to all applications considered. We actively encourage the recruitment of a diverse workforce and will ensure any accessibility needs are facilitated. Inclusion is at the core of our values and philosophy both with our staff recruitment, public comms and throughout the visitor experience.
WAKE THE TIGER
Wake The Tiger is the world’s first Amazement Park®; a cross between an interactive immersive art experience and a detailed film set, which provides an alternative to the traditional art gallery.
Visitors of all ages embark on a journey into the world of Meridia; diving through a portal into the magical realms of an ‘alchemist’s dream’ where they will explore 27 unique artistic environments in this amazing parallel universe. Discovering the stories and secrets of the four Guilds and how they uncovered the answers to their world’s greatest problems. The longer-term vision is to build on offering just the experience to include bespoke music events, inspirational talks, story-telling, food events and exclusive venue hire, to name but a few things.
VISION
We create raw, unbounded experiences that challenge and inspire us to transform the world we live in.
Our beliefs
Nurturing
Caring for ourselves and each other. Together we can be better.
Creative
Artistic freedom and the art of the impossible; that creativity will help solve the challenges of the world.
Inclusive
Building a world where we embrace one another regardless of our differences.
