The Role
As the Box Office Supervisor at Wake The Tiger, you will oversee daily operations of the box office space, ensuring a smooth and efficient ticketing process that enhances the visitor experience. You will mentor and train a small team of box office staff, handle customer inquiries in person and via our customer service email inbox, working closely with other colleagues to optimise sales and visitor flow. You will play a critical role in ensuring our visitors have a seamless and enjoyable visit from the moment they purchase their tickets.Responsibilities
● Overseeing daily operations in Box Office
● Assisting with customer service enquiries in person and online
● Ensuring the space is always clean and tidy
● Upselling guidebooks, tickets and memberships to meet sales targets
● Staff training
● Cash handling
● Any other reasonable duties
Skills
Essential
● Energy, enthusiasm, and great customer service
● Excellent problem-solving skills and ability to work independently
● Ability to pick up using new systems quickly
● Attention to detail
● Cash handling experience
● Excellent time management and organisational skills
● Fantastic communication skills
● Willingness to work evenings, weekends, and public holidays
Desirable
● Experience in a supervisory role
● Proficient in Microsoft Office & Google, and specifically Excel / Google Spreadsheets
● Till software experience
● First aid trained
How to apply
Suitable candidates with equivalent qualifications and more or less experience can apply. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data.
Please send your CV and covering letter, detailing specifically why you have the experience and passion to be our newest member of the Wake The Tiger team, to [email protected].
DIVERSITY & INCLUSION
At Wake the Tiger, we prioritise inclusive and fair recruitment practices with equality and diversity issues integral to all applications considered. We actively encourage the recruitment of a diverse workforce and will ensure any accessibility needs are facilitated. Inclusion is at the core of our values and philosophy both with our staff recruitment, public comms, and throughout the visitor experience.
FURTHER DETAILS
We are a company with our roots in the South West who believe that creativity is at the heart of everything. Our ambition is to transform spaces into creative hubs that bring communities together, provide a platform for learning and expand the imagination.
Wake The Tiger creates Amazement Parks®; immersive experiences that combine story-telling, art and purpose in a journey of discovery. We do this whilst balancing environmental and societal impact alongside profit to ensure we are part of a sustainable future.
VISION
We want to use the power of creativity to inspire a world that works for all.
OUR BELIEFS
CREATIVE
We encourage artistic freedom and challenge the impossible.
INCLUSIVE
We build worlds that embrace connection, celebrating our differences.
TRANSFORMATIVE
We think radically, generate ideas and make a positive impact.
